AGAIN, Sky Cable has the worst customer service I have ever experience! Three days ago prior to fight date, I availed Skycable’s Pacquiao versus Bradley pay-per-view. I am very well proud to tell my friends that I have availed one for myself, and then I invited them to be in our house that Sunday. Everything were set. My mom and I went to the grocery and grab things we need for lunch, we also called pizzahut for delivery. We prepared lunch for our visitors while waiting for the fight. Signal went well at first, but after Jorge Arce’s fight our signal failed.I thought it was just a 5 minute signal interruption however, as I found out its for eternity. After 10 minutes of not seeing any assurance that signal will flunk back, I called the customer service while monitoring the fight via an online livestream. Bernadette Villordon answered my call, and she keeps asking me to turn off my modem box, do manual scan, and few more for more than 10 times. Imagine? We were troubleshooting the signal over and over the same procedures. In short, she doesn’t know what she’s doing. She even scheduled a technical guy the next day! He called me up if what’s my problem with my cable signal. Going back, I get more furious when my mom and I asked for their duty manager. And look we waited for two long hours hanging on the phone hearing their screams ’cause Pacquiao is boxing out Bradley. Not to mention that I called them up 30 minutes before Jessica Sanchez sang Star Spangled banner. Joy Ocampo, Ronald Villareal, Hernan Jader, all on-duty managers of these poor customer service representatives doesn’t want to take our call as they were engaged watching the fight. And, let us give the benefit for them, they were engaged to the call BECAUSE OF THEIR FAILED SERVICE.
After more than two hours, this Bernadette Villordon hang us up so I called again and here is Gabby Gabriel answered me, yet again the same situation. No manager wants to hear us for more than 30 minutes. Yes, you are definitely right we were hang up hearing this annoying standby melody of Sky cable. More than 30 minutes, Ronald Villareal got the phone and talked to us. Agreed on few terms, and we DEMANDED for a rebate and few more. That damages we bore from your unreliable service. We demand it. We are your customers, we want reliability, we want fast service. Better to scrap all of your customer service representatives and invest more on your new CSR trainings. Not to mention the slow reply of @skyserves on twitter. Asked about my problem twice and not hearing something from the user until now.
If you guys have the same issue, or got a fail service from sky, don’t mind mention it below, comment your grievances. Thank you.